The Snake Oil Provisions team takes a common-sense approach to helping our customers. We aim to provide quick, personalized responses to questions & concerns. We do everything possible to minimize mistakes, but if we mess up, please let us know so we can make it right!
Purchases: Please allow up to 3 business days for processing your purchase(s). We currently accept payment through PayPal and Square only. If you pay via e-check using PayPal, please be aware that your purchase will take longer to process, and your purchase(s) will not ship until funds clear in full.
Tax: Sales tax will be charged to all purchases shipped within California at the local sales tax rate.
Conditions: Pricing is as listed. If an item is priced incorrectly, the transaction may be canceled. We cannot guarantee item availability. If an item purchased is no longer available, the transaction will be canceled and customer will be notified. All sales are subject to our shop policies listed above.
Military Discounts: We proudly offer special military discounts to our service men & women with proof of valid military ID. Exclusions apply and discounts are non transferable. Please message firstname.lastname@example.org for details.
Sale/Clearance/Final Sale Items: Sale, clearance, and/ or final sale items are considered final sale and are not eligible for return, exchange, or refund.
Special Orders: Special and/or custom orders may be possible with some brands & styles. Deposits of 1/2 of total purchase price are required at time of special order, and the remaining 1/2 balance is due prior to shipment. Special and/ or custom orders are not eligible for return or exchange. Inquire at email@example.com.
Generally, returned online purchases are eligible only for store credit or exchange rather than a refund. To find out if a purchase is eligible for return/ exchange, please contact customer care at firstname.lastname@example.org within five (5) business days of delivery. Final Sale items are not eligible for store credit, refund or exchange.
Returns & Exchanges must meet the following criteria:
-Item must be in new, unworn, unwashed, un-altered (pre-shipped) condition
-Original tags must be attached
-Shoes must be in original box with original packaging and tags attached
-Receipt must be included with return
-Return shipping cost is buyer's responsibility
-Requests must be made within five (5) business days of delivery date
-Customer is responsible for return shipments, which must include delivery confirmation or tracking
Please note that we are NOT able to accept returns on worn, altered, or otherwise “used” items. We are not responsible for return shipping costs or for compensation of items lost or damaged in return shipping. All return/ exchange requests must be pre-approved. Requests made after five (5) business days of delivery will be denied. All approved returns/ exchanges must be shipped back within 3 business days.
Returns/ exchanges that do not arrive in "new" or "unworn" condition may be subject to a re-stocking fee determined by us depending on the condition of item. Examples of situations that may warrant a re-stocking fee are items that require steaming due to signs of wear (beyond normal wear from trying on) or have abnormal amounts of lint or hair on them. Items will be disqualified from return/ exchange if they are scented with perfumes/ cologne, have visible stains or wear, have been laundered/ dry cleaned, etc. If an item is deemed ineligible for return/ exchange, the customer will be billed for return shipping.
Exchanges may be available while supplies last. Please contact us before returning any item to determine if we can process an exchange. Exchanges must meet the same criteria as returns, listed above.
Store credit is issued for original purchase amount (excluding shipping) on a Snake Oil Provisions gift card and does not expire.
For all returns and exchanges, please contact us at: email@example.com