The Snake Oil Provisions team takes a common-sense approach to helping our customers. We aim to provide quick, personalized responses to questions & concerns. We do everything possible to minimize mistakes, but we are a very small team of humans and do mess up from time to time. If a mistake occurs, please let us know so we can make it right!
TERMS & CONDITIONS
Purchases: Please allow up to 3-5 business days for processing your online and/ or phone purchase(s). We currently accept payment via Credit Card, PayPal, Apple Pay, Amazon Pay and Affirm. If you pay via e-check using PayPal, please be aware that your purchase will take longer to process, and your purchase(s) will not ship until funds clear in full.
We offer Affirm as one of several payment options at online checkout. Affirm offers customizable, transparent, and secure payment terms that fit your budget and preferences. Please read more about Affirm here: https://www.affirm.com/faqs/
Tax: Sales tax will be charged to all purchases shipped within California at the local sales tax rate.
Privacy: Snake Oil Provisions values customer privacy. We will never share any of our customers' names or personal information.
Conditions: Pricing is as listed and in accordance with our brands' suggested retail pricing. If an item is priced incorrectly, the transaction may be canceled. We cannot guarantee item availability. If an item purchased is no longer available, the transaction will be canceled/ refunded and the customer will be notified. All sales are subject to our shop policies listed above.
Military Discounts: We proudly offer special military discounts to our active service men & women with proof of valid military ID. Exclusions apply and discounts are non transferable. Please message email@example.com for details.
Sale/ Clearance/ Final Sale Items: Sale, clearance, and/ or final sale items are considered final sale and are not eligible for return, exchange, or refund unless otherwise specified.
Special Orders: Special and/or custom orders are possible with many of our brands. Deposits of 1/2 of total purchase price are required at time of special order, and the remaining 1/2 balance is due prior to shipment. Special and/ or custom orders may not eligible for return or exchange. Inquire at firstname.lastname@example.org.
Shipping Within the United States: Domestic purchases ship via USPS Priority Mail, UPS, or FedEx and include tracking & insurance. Additional insurance coverage is available for an additional fee, as is Route Protection which offers affordable coverage against damaged, lost or stolen shipments. Customers receive tracking notification via email once shipping labels are generated.
Shipping Outside the United States: International purchases ship via USPS DHL, USPS Priority Mail, or UPS/ FedEx by request. Please note that USPS Priority Mail includes tracking and insurance up to $99. Higher insurance coverage is available for an additional fee. We will email tracking information within 24 hours of shipment.
Notice to International Customers: We cannot guarantee delivery dates, since delivery time varies drastically by destination. We are not responsible for customs fees or delivery delays or fees incurred by customs holds.
Order cancelations will occur for online purchases that are flagged as potentially fraudulent. If an order is canceled by us for any reason, we will email promptly to explain why your order was canceled.
Order cancelations and/ or changes to your order can be made within 24 hours of purchase OR before your order has shipped (if online). If you need to cancel an order or change the size/ style you ordered or shipping address, please email email@example.com ASAP to determine if we are able to do so. We are not able to cancel orders for customers seeking to change payment methods.
RETURNS & EXCHANGES
Returned online purchases are eligible for store credit or exchange only. To find out if a purchase is eligible for return/ exchange, please contact customer care at firstname.lastname@example.org within five (5) business days of delivery. Final Sale items are not eligible for store credit, refund or exchange.
Returns & Exchanges must meet the following criteria:
- Include completed Return Authorization form (online orders)
- Item must be in new, unworn, unwashed, un-altered (pre-shipped) condition
- Original tags must be attached
- Shoes must be in original box with original packaging and tags attached
- Receipt must be included with return
- Return shipping cost is buyer's responsibility
- Requests must be made within five (5) business days of delivery date
- Customer is responsible for return shipments, which must include delivery confirmation or tracking
Please note that we are NOT able to accept returns on worn, altered, or otherwise “used” items. We are not responsible for return shipping costs or for compensation of items lost or damaged in return shipping. All return/ exchange requests must be pre-approved. Requests must be made within (5) business days of delivery. All approved returns/ exchanges must be shipped back within 5 business days of receipt and include a completed Return Authorization Form.
Returns/ exchanges that do not arrive in "new" or "unworn" condition may be subject to a re-stocking fee determined by us depending on the condition of item. Examples of situations that may warrant a re-stocking fee are items that require steaming or pressing due to excessive wrinkling caused by careless re-packaging, signs of wear (beyond normal wear from trying on), or have abnormal amounts of lint or hair on them. Items will be disqualified from return/ exchange if they are scented with perfumes/ cologne/ smoke, have visible stains or wear, have been laundered/ dry cleaned, etc. If an item is deemed ineligible for return/ exchange, the customer will be billed for return shipping.
Exchanges may be available while supplies last. Please contact us before returning any item to determine if we can process an exchange. Exchanges must meet the same criteria as returns, listed above.
Store credit is issued for original purchase amount (excluding shipping) on a Snake Oil Provisions gift card and does not expire.
For all returns and exchanges, please contact us at: email@example.com
We offer chainstitch hemming for $25 per hem on pants and jeans purchased from Snake Oil Provisions only. Hems can be purchased as an add on to your jeans or pants purchases in store and online. Note that altered garments are not eligible for return or exchange, and we do not offer hemming services on items purchased elsewhere. Please allow 3-5 business days for hemming services.