Retail Information

We are located in the Arts District of Downtown Long Beach at:

132 Linden Ave
Long Beach, CA 90802

We can be reached during regular business hours at (562) 343-5139 or info@snakeoilprovisions.com

Monday:  Closed 

Tuesday - Saturday:  11am-7pm

Sunday:  12pm-5pm 

Online Shopping

We do not currently offer in store-hemming on denim and/ or trousers; however we are able to offer professional hemming from our neighborhood tailor for an additional $15.  Hems are single-needle stitched (not chain stitched).  To request hemming, please indicate your desired inseam length and include your PayPal email address for hem invoicing in the "notes" section at checkout.  Note that altered garments are not eligible for return or exchange.

Special and/or custom orders may be possible with some brands & styles. Deposits of 1/2 of total purchase price are required at time of special order, and the remaining 1/2 balance is due prior to shipment. Special and/ or custom orders are not eligible for return or exchange.  Inquire at info@snakeoilprovisions.com.  

Pricing is as listed. If an item is priced incorrectly, the transaction may be canceled. We cannot guarantee item availability. If an item purchased is no longer available, the transaction will be canceled/ refunded and the customer will be notified. All sales are subject to our shop policies listed above.  

Exchanges may be available while supplies last. Please contact us before returning any item to determine if we can process an exchange. Exchanges will only be accepted if:

-Item must be in new, unworn, unwashed, un-altered (pre-shipped) condition

-Original tags must be attached 

-Shoes must be in original box with original packaging and tags attached

-Receipt must be included with return

-Return shipping cost is buyer's responsibility

-Requests must be made within five (5) business days of delivery date

-Customer is responsible for return shipments, which must include delivery confirmation or tracking

Please note that we are NOT able to accept exchanges on worn, altered, or otherwise “used” items. We are not responsible for return shipping costs or for compensation of items lost or damaged in return shipping. All exchange requests must be pre-approved. Requests made after five (5) business days of delivery will be denied.  All approved exchanges must be shipped back within 3 business days. 

Generally, returned online purchases are eligible only for store credit or exchange rather than a refund. To find out if a purchase is eligible for return, please contact customer care at info@snakeoilprovisions.com within five (5) business days of delivery. Final Sale items are not eligible for store credit, refund or exchange.  

Returns must meet the following criteria:

-Item must be in new, unworn, unwashed, un-altered (pre-shipped) condition

-Original tags must be attached 

-Shoes must be in original box with original packaging and tags attached

-Receipt must be included with return

-Return shipping cost is buyer's responsibility

-Requests must be made within five (5) business days of delivery date

-Customer is responsible for return shipments, which must include delivery confirmation or tracking

Please note that we are NOT able to accept returns on worn, altered, or otherwise “used” items. We are not responsible for return shipping costs or for compensation of items lost or damaged in return shipping. All return requests must be pre-approved. Requests made after five (5) business days of delivery will be denied.  All approved returns must be shipped back within 3 business days.  

Store credit is issued for original purchase amount (excluding shipping) on a Snake Oil Provisions gift card and does not expire.   

Sale, clearance, and/ or final sale items are considered final sale and are not eligible for return, exchange, or refund unless otherwise specified.  

Order cancelations and/ or changes to your order are only possible if your purchase has not shipped.  If you need to cancel and/ or make changes to any purchase, please email info@snakeoilprovisions.com ASAP to determine if we are able to do so.

If an item is priced incorrectly, the transaction may be canceled. We cannot guarantee item availability. If an item purchased is no longer available, the transaction will be canceled/ refunded and the customer will be notified. All sales are subject to our shop policies.

Payment

We currently accept payment via Credit Card, PayPal and Affirm only. If you pay via e-check using PayPal, please be aware that your purchase will take longer to process, and your purchase(s) will not ship until funds clear in full.  

We offer Affirm as one of several payment options at online checkout.  Affirm offers customizable, transparent, and secure payment terms that fit your budget and preferences.  Please read more about Affirm here: https://www.affirm.com/faqs/

Sales tax will be charged to all purchases shipped within California at the local sales tax rate.

We proudly offer special military discounts to our service men & women with proof of valid military ID. Exclusions apply and discounts are non transferable.  Please message info@snakeoilprovisions.com for details.  

Shipping

We ship orders as fast as possible; however, please allow up to 3 business days for processing your purchase(s). If you pay via e-check using Paypal, please be aware that your purchase will take longer to process and will not ship until funds clear in full.

Domestic purchases ship via USPS Priority Mail, UPS, or FedEx and include tracking & insurance. Additional insurance coverage is available for an additional fee. Customers receive tracking notification once their shipping labels are generated.  

International purchases ship via USPS First Class Mail, USPS Priority Mail or our freight forwarding company when purchases are made using WebInterpret, our international shipping e-commerce partner. Please note that USPS Priority Mail includes tracking and insurance up to $99. Higher insurance coverage is available for an additional fee. We will email tracking information within 24 hours of shipment.  Purchases made using WebInterpret that ship via freight forwarder also include tracking and insurance coverage.  Tracking via WebInterpret is emailed separately to customers by the freight forwarder.  

Notice to International Customers: We cannot guarantee delivery dates, since delivery time varies drastically by destination. We are not responsible for customs fees or delivery delays caused by customs holds.  Due to a high rate of fraudulent purchases, we DO NOT fulfill orders to Malaysia.  If you live in Malaysia or your credit card was issued in Malaysia and purchase from our online shop, your order will be canceled and card refunded immediately.  

Subscribe