FAQs

Retail, Online Shopping, Payment, and Shipping Information

Shipping

Please allow 3-5 business days for your online purchases to ship.

For domestic online orders, we may use USPS Priority Mail, FedEx or UPS. For International online orders, we use DHL or UPS. If you have specific carrier or shipping requests, please leave a note at checkout or email us at info@snakeoilprovisions.com. We will always try to accommodate special requests whenever possible.

We do not cover return shipping for online orders.

If you haven't received your online order and believe there is an issue, first check the tracking emailed to you when the order shipped. Tracking will tell you if your package is en route or if it's been delivered. Please note all carriers are experiencing periodic and unexpected shipping delays, so the most likely answer is your package is just delayed. We have access to the same tracking information as you, so please direct any questions you may have about shipping delays to the parcel carrier handling your package (i.e. USPS, UPS, FedEx, etc.).

If tracking shows your order was delivered but you haven't received it, you'll need to contact the parcel carrier to open an investigation or claim. If you purchased Route Protection at the time of purchase, which we strongly recommend, then contact Route directly for suspected lost or stolen packages.

For international shipments, if your package has not arrived in a timely manner, it is likely held up in Customs. Tracking will tell you if your package has reached your country, and parcel carriers who have questions may have tried calling or emailing you directly, so please be sure to check your messages.

Returns

We are happy to accept returns on full-priced, in-stock items returned within 7 business of receipt for exchange or store credit. Returns must include a completed Return Authorization (RA) Form that's included in your shipment and items returned must be returned in brand new, unworn, un-altered condition. Please read our complete Returns Policy here.

You can return items in person at our retail store at 5711 N. Figueroa Street, Los Angeles, CA 90042 or you can ship returns to us via UPS, USPS, FedEx, etc. Shipped returns should include a completed Return Authorization Form. Click here for more info.

Ordering

Yes! During checkout, select In Store Pick Up if you'd like us to hold your purchase for pick up.

Yes! If you'd like to send an Uber or Lyft to pick up your online/ phone purchase during store hours, just call or text us to let us know.

While we pride ourselves on offering accurate sizing recommendations and garment measurements online, we understand that fit and sizing questions will happen. We're happy to answer your fit and sizing questions for in store and/ or online purchases both in person in our retail store and remotely via phone, text, or email. Phone or text support is available during store hours, and email is the best way to communicate outside store hours.

Phone/ Text: 562.343.5139 Tues-Fri 12-5pm, Sat 12-7pm

Email: info@snakeoilprovisions.com

Whether you're an in store or online customer, our website is a great resource for learning about what's new in the shop and when we're expecting restocks. You can get automated emails about restocks and out of stock items using our Alert Me When My Size is Back in Stock feature via our website. Signing up for our weekly email is another great resource for what's new in shop, what has restocked and what's coming soon. Finally, following along on Instagram is another excellent way to stay in the loop on all kinds of product offerings.

Location + Hours

Our retail store is located in Northeast Los Angeles' Highland Park neighborhood. Our address is 5711 N Figueroa St., Los Angeles, CA 90042.

Our physical store is open Tuesday-Friday 12-5pm & Saturday 12-7pm. Our online store is open always.

Special orders

We can generally special order items that are sold out. Email us—we’ll get you sorted: info@snakeoilprovisions.com